Cancellation Policy

Satisfaction, Refunds & Service Acceptance Policy

To ensure your satisfaction, clients are required to inspect their nails prior to payment and before leaving the salon.

No Refund Policy

We do not offer monetary refunds on services once payment has been completed and the client has exited the salon premises.

Payment = Acceptance

By completing payment for your service, you confirm that you are satisfied with:

• The shape

• The color

• The design

• The overall quality of the service provided

Payment constitutes full acceptance of the completed service.

Service Concerns & Corrections

Any concerns, dissatisfaction, or service-related issues must be communicated during the appointment or immediately upon completion of the service, prior to checkout.

We are happy to address and fix any concerns on the spot before you leave.

Concerns raised after leaving the premises will be handled as follows:

• Requests for changes, redesigns, or corrections will be treated as paid correction services

• No complimentary redo services or refunds will be provided after departure

Technical Defects Exception

The only exception applies to technical defects such as:

• Chipping

• Lifting

If a technical defect is reported within 72 hours of the appointment, it will be repaired free of charge.
This exception does not apply to dissatisfaction with shape, color, length, or design preference.

Appointment Changes & Cancellations

Clients must reschedule or cancel appointments at least 24 hours prior to the scheduled start time.

Failure to do so may result in a cancellation fee or a full charge for the scheduled service.

No-Show & Late Cancellation Policy

• Cancellations made less than 24 hours before the appointment

• Failure to show up for an appointment

will result in a charge of 100% of the scheduled service fee.

If payment is not successfully collected (e.g., declined or removed card), the outstanding balance must be paid in full before any future appointments can be booked.

Late Arrival Policy

• Arriving more than 30 minutes late without prior notice will be considered a no-show

• The full service fee may be charged

If advance notice is given:

• Service is not guaranteed

• Appointment may still be considered a no-show

• Full service fee may apply

• Any decision to proceed, shorten, reschedule, or cancel is at our sole discretion

• Additional charges may apply

Appointment Notifications Disclaimer

Appointment confirmations and reminders are sent as a courtesy only.

Delivery is not guaranteed, and failure to receive a notification does not excuse:

• Missed appointments

• Late arrivals

• No-shows

Clients are solely responsible for:

• Tracking appointment date and time

• Maintaining accurate contact information

• Managing notification settings (spam filters, opt-outs, etc.)

Cancellation fees remain applicable regardless of notification delivery.

Payment Card Requirement

A valid payment card must remain on file at all times for an appointment to remain valid.

If a card is removed after booking or no valid card is present within 48 hours, the appointment will be automatically canceled without further notice.

Right to Refuse Service

We reserve the right to refuse service at any time for reasons including, but not limited to:

• Safety or comfort concerns

• Policy violations

• Inappropriate behavior

• Staff discretion

This applies regardless of appointment status or prior service history.